As a small business owner, I get it. Every dollar we spend has to be calculated. We don’t have a lot of cash to spend

ou would think that that the signs of a failing business would be obvious: lack of customers, dropping sales, cash flow issues…but these are all

The idea behind a mission statement is a noble one. It is supposed to set the guidelines for product quality, customer service, and help cast

Most businesses start out because someone decided that they could make money doing what they love. The first few months, maybe even the first few

I had a conversation the other day with a client who has a small business that is not doing so hot at the moment. To

I just recently realized that I am suffering from one of the same issues that I help many of my clients overcome: the failure to

I have seen it many times. I call it “the cloudy eyes of failure.” Others may know it as “tunnel vision,” or “shutting down.” No

Neverless, change is necessary for progress, even for survival. So, how do you help get everyone on board? Shoot, how do you really get yourself

Most of my life, I have worked in either hospitality or the b2b service sector. Both of these industries take major customer service skills and

How do we conquer the evil todo list? Is it even possible to walk away from a day feeling like we were productive? I believe